Reference

What You Agree To When You Use 5n5ncom

These terms set the rules between you and 5n5ncom the moment you open an account or make a transaction through GCash, Maya, or InstaPay.

GCash, Maya, InstaPay coveredAccount rights explainedDispute process includedPhilippines-eligible accountsUpdated terms notified
5n5ncom What You Agree To When You Use 5n5ncom
HOW WE HANDLE POLICY

What We Do to Keep These Terms Fair

These terms are not just a formality. Each section reflects how we actually operate accounts, process payments through local rails, and resolve disputes. We keep our commitments visible and our process documented so you always know where you stand.

Account Security

We apply OTP verification on login and on withdrawal requests. Your account credentials are yours alone — sharing them shifts liability to you under these terms.

Transaction Records

Every GCash, Maya, and InstaPay transaction is logged against your account. If a dispute arises, those records are the primary reference we use when reviewing your case.

Policy Change Notice

We notify you via your registered email or in-app message before material changes take effect. Continued account use after that date counts as acceptance of the revised terms.

Dispute Resolution

Raise a dispute through live chat or email with your account reference and the transaction date. We aim to acknowledge formal disputes and begin review within our stated response window.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open live chat directly from your account dashboard to ask about a specific clause, a transaction dispute, or an account restriction tied to these terms.
Email Support Send a written query to our support address for formal term-related requests — useful when you need a documented response about account decisions or policy changes.
Account Help Centre Log in on mobile or desktop, go to Account Help, and search by keyword — most terms questions about GCash, Maya, or InstaPay transactions are answered there.

Common Questions About These Terms

Got a specific question about how these terms apply to your account or your transactions? The answers below cover the situations we hear about most from account holders in the Philippines.

Yes. Any deposit or withdrawal through GCash, Maya, or InstaPay is governed by these terms. Your e-wallet provider's own terms also apply separately to the transfer on their side.

We may restrict, suspend, or close the account depending on the nature of the breach. You will be notified through your registered contact, and you can request a review via live chat.

We send a notice to your registered email or push it through your in-app message centre before major updates take effect. We recommend checking this page periodically as well.

Access depends on whether your location and circumstances meet the eligibility requirements under local law. We do not determine your legal standing — that is your responsibility to confirm.

Contact support via live chat or email with your account reference number and the specific decision you are disputing. Our team will pull the relevant transaction records and respond formally.

These terms cover all game categories on the platform. Some game providers such as Evolution or Pragmatic Play may display their own rules inside the game window, which you should also read.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.