Reference

How 5n5ncom Handles Your Personal Information

Your account data — including the details you share when transacting through GCash, Maya, or InstaPay — is handled with a clear purpose: keeping your account secure and your activity private.

Account data kept secureGCash, Maya, InstaPay records protectedYour right to access or delete dataNo data sold to third partiesContact us to update your details
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5n5ncom How 5n5ncom Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your data is stored, want to request a copy of what we hold, or need to update information linked to your GCash or Maya wallet, our support team is the direct path. Use any of the channels below to raise a data or privacy concern and we will respond as promptly as we can.

Live Chat Open the chat widget from your account dashboard to speak with a support agent directly about any privacy or data concern tied to your profile.
Email Support Send your data request or privacy question to our support email. Include your registered account name so we can locate and verify your records quickly.
Account Help Centre Log in and navigate to the Help section to submit a formal data request, including account wallet queries linked to your GCash or InstaPay records.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data protection at 5n5ncom is not a policy statement sitting in a drawer — it shapes how your account actually works. From the moment you log in from your phone in Manila or Antipolo, the session is encrypted and your payment activity is isolated from other accounts. Here is how each area of your data is handled in practice.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. Suspicious session activity triggers an automatic lock, and you can review recent logins from your account settings page.

Cookie and Session Data

We use session cookies to keep you logged in and preference cookies to remember your payment method — such as whether you used GCash or Maya last. You can clear these through your browser settings at any time.

Data Retention

We keep your account records for as long as your account is open and for a period after closure as required by applicable local rules. You may request an earlier deletion where local law permits it.

Third-Party Sharing

Your data is shared only with payment processors handling your GCash, Maya, or InstaPay transfers, and only to complete those transactions. No marketing partner receives your personal account information.

Common Questions About Your Privacy at 5n5ncom

These are the questions we hear most often about data, account privacy and your rights as a player in the Philippines. Each answer reflects how the policy works in practice, not just what it says on paper.

We collect your name, contact number, email address, and the payment method you link to your account — GCash, Maya, or InstaPay. Identity verification documents may also be required before withdrawals are processed.

Yes. Transaction timestamps and amounts tied to your account wallet are logged for security and dispute purposes. This data is not shared outside the platform except with the payment processor completing your transfer.

You can. Send a data-access request through live chat or email with your registered account name. We will locate your records and provide a summary of what we hold within a reasonable timeframe.

Log in and go to the Help section, or contact support directly. For corrections, we verify your identity first. Deletion requests are processed where local law permits and your account has no pending transactions.

No. Your personal account data is never sold or passed to advertising networks. The only external parties who receive any part of your data are payment processors, and only to complete your GCash, Maya, or InstaPay transfers.

We retain your records for a period after account closure, as required by applicable rules in the Philippines. You may request early deletion of certain data where local law allows it. Contact support to start that process.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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